Shop Policies

Thank you so much for supporting our small business—we’re the Hendricksons, and we’re so glad you’re here! Please take a moment to review our shop policies before placing your order.

 Turnaround Time (TAT)

Each of our hats is made to order with care and creativity. Our current turnaround time is 7–14 business days (Monday–Friday, excluding holidays), unless stated otherwise in the description of the product. This time frame does not include shipping time. You’ll receive a shipping confirmation with tracking information as soon as your order is on its way! 

 Returns, Refunds & Exchanges

Because our hats are custom-made and crafted to order, we do not offer returns, refunds, or exchanges.

However, if there is an issue with your order that is our fault—such as the wrong item sent, a manufacturing defect, or damage during shipping—please contact us within 5 business days of delivery so we can make it right.

To report an issue, please email us at hendricksonhats0220@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the item (if applicable)

 Shipping & Lost Packages

We ship via [USPS / UPS / etc.], and once your package leaves our hands, it’s in the care of the shipping provider. We are not responsible for delays, lost packages, or delivery issues caused by the carrier. If your package is marked “delivered” but you didn’t receive it, please reach out to your local post office or carrier first.

 Cancellations

Orders may be canceled within 24 hours of purchase. After that, your order will already be in progress and cannot be canceled.

 We're Here to Help

We’re a small, family-run business doing our best to deliver hats you’ll love. If you ever have questions, reach out—we’re happy to help however we can.